ARISE STORIES
Shipping & Delivery Policy
Arise Stories offers original digital creations, physical merchandise, books, creative resources and selected external products. This policy explains how orders are processed, how delivery is arranged and what customers should expect when purchasing through Arise Stories.
1. Our Delivery Approach
Arise Stories provides different types of products, and delivery arrangements depend on the nature of each purchase.
Some products are delivered electronically, while others require production, packaging and physical transportation.
Shipping options, estimated delivery dates and applicable charges may vary according to the product, destination and available delivery service.
2. Digital Products & Downloads
Digital products may include downloadable books, guides, workbooks, journals, educational resources and other original digital creations.
Digital products do not require physical shipping and therefore do not incur physical delivery charges.
Where a product is supplied as a downloadable file, access is generally provided electronically following successful payment confirmation.
Download instructions or access information may appear on the order confirmation page, within the customer’s account or through an order-related email, depending on the product.
Some interactive digital experiences may provide access directly through the website rather than through a downloadable file.
If you experience difficulties accessing a digital purchase, please contact us through our Contact page.
3. Physical Products & Merchandise
Physical products may include clothing, accessories, printed books, card decks, printed creative materials and other merchandise.
Some physical products are produced individually after an order is placed. These items may require additional production time before dispatch.
The total delivery period includes order processing, any required production and transportation to the delivery address.
Available shipping methods and charges are determined according to the product and the customer’s delivery destination.
4. Processing & Production Times
Processing time is the period between successful order confirmation and preparation of the item for dispatch.
Products manufactured or printed after purchase may require additional production time.
Processing schedules can vary depending on the product, order volume, production requirements, weekends and public holidays.
Any delivery estimate presented to the customer should account for the applicable processing or production period.
5. Shipping Costs
Shipping costs for physical products may vary depending on:
- The selected product and quantity.
- The size and weight of the order.
- The destination country or region.
- The available delivery service.
- Any applicable express delivery option.
The shipping options and charges available for a direct purchase are displayed during checkout before payment is completed.
Shipping is not automatically free unless a particular product or checkout offer explicitly states that free delivery applies.
Where multiple delivery options are available, customers may select their preferred service and review the associated charge before confirming the order.
6. International Delivery
Arise Stories serves an international audience. However, not every physical product is necessarily available for delivery to every country.
Available delivery destinations depend on the product and applicable shipping arrangements.
International deliveries may be affected by customs procedures, local regulations, carrier operations, public holidays and other circumstances outside normal processing arrangements.
Where import duties, customs charges or other destination-related fees are not included in the checkout total, additional charges may apply under the destination country’s rules.
Any such charges and responsibility for their payment should be identified in the relevant purchase information where applicable.
7. Estimated Delivery Times
Estimated delivery dates are provided where supported by the relevant product and delivery service.
Delivery estimates may differ between destinations and products because processing, production and carrier transit times are not identical for every order.
Estimated dates are not guaranteed arrival dates unless a specific guaranteed service is expressly offered.
If an order is significantly delayed, customers may contact Arise Stories for assistance.
Nothing in this policy limits applicable consumer rights concerning delivery within an agreed or legally reasonable period.
8. Order Confirmation & Tracking
Customers purchasing directly through Arise Stories should receive an order confirmation after successful payment.
For physical products, tracking information may be provided once the order has been dispatched and tracking becomes available.
Tracking availability depends on the selected delivery method and the services offered for the order.
If tracking details are available, they may be supplied through order-related notifications or the relevant customer account.
9. Incorrect Delivery Information
Customers should verify that their delivery address and contact details are accurate before confirming a purchase.
If an error is identified after placing an order, please contact Arise Stories as soon as possible.
Address corrections may not be possible after production or dispatch has begun.
Where an order cannot be delivered because of incorrect or incomplete information supplied at checkout, any available resolution will depend on the circumstances and applicable consumer rights.
10. Delayed, Missing or Damaged Orders
If your physical order has not arrived within the expected period, please contact Arise Stories with your order number and delivery information.
We will review the available order and shipping information and investigate the issue.
If an item arrives damaged or differs materially from what was ordered, please contact us with a description of the issue.
Photographs of damaged or incorrect products may help us assess the circumstances.
We will address eligible issues in accordance with the applicable purchase terms and consumer protection laws.
11. External Products & Services
Arise Stories may feature products or services offered by independent external businesses.
Where a customer completes a purchase on an external website, the external seller generally manages payment, fulfilment, delivery and order support.
Customers should review the external seller’s delivery terms before completing a purchase.
If you are unsure whether a purchase was completed through Arise Stories or an external seller, please contact us for guidance.
12. Returns, Refunds & Consumer Rights
Shipping and delivery concerns may also involve returns, replacements or refunds.
The applicable resolution depends on the nature of the product, the transaction and the circumstances of the issue.
Customers should refer to our Returns & Refunds Policy for further information.
Nothing in this Shipping & Delivery Policy excludes or limits consumer rights that cannot legally be excluded.
13. Contact & Delivery Assistance
If you have questions about shipping charges, digital delivery, order processing, tracking or a missing order, please contact Arise Stories.
Include your order number, product name and a brief explanation of your enquiry.